Top 10 BPO companies in India

Top 10 BPO companies in India

July 21, 2008

India's BPO story continues to bring cheer despite the economic slowdown. And Genpact is the leader of the pack in the Indian BPO space.

According to Nasscom, the Indian IT-BPO industry (including domestic market) recorded an overall growth of 28 per cent (currency adjusted), clocking revenues of $52 billion in FY07-08 up from $39.6 billion in FY06-07. The BPO exports are up by 30 per cent (in US dollars), registering revenues of $10.9 billion.

So which are India's top 10 BPO companies? Read on to find out. . .

1. Genpact

Genpact was born in 1997 as the India-based business process operations for GE Capital. In 2005, with equity investments from General Atlantic and Oak Hill Capital Partners, it became an independent company and was rebranded Genpact. It is India's No. 1 BPO firm.

Genpact manages business for companies around the world with a network of more than 30 operations centres in nine countries. Genpact offers services in finance and accounting, collections and customer service, insurance, supply chain and procurement, analytics, enterprise application and IT infrastructure.

Headed by Pramod Bhasin, the company had a staff strength of over 34,300 employees as on March 31, 2008. Its revenues for the year 2007 stood at $822.7 million.

Accolades won by Genpact

'No.1 Best Performing BPO' and 'No.3 Leader in Human Capital Development' by Global Services magazine, in 2008
Top 10 in IAOP's 'Global Outsourcing 100' list, 2007-08
'Top 10 Employer' distinction, Dalian, China, 2006-08
'No.1 ITeS-BPO Company' in India by NASSCOM, 2005-08

2. WNS Global

July 21, 2008

WNS Global serves several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. Warburg Pincus is the majority shareholder in WNS Global Services.

The Nasdaq-listed company with more than 9,000 professionals was set up in 1996. Neeraj Bhargava is a co-founder of WNS (Holdings) Ltd and group chief executive officer. It posted a quarterly revenue of $116.1 million for the fourth quarter ended March 31, 2008, up 4.9 per cent from the corresponding quarter last year. Its revenues stand at $459.9 million, up 30.5 per cent from fiscal 2007.

Accolades won by WNS Global
Nasscom ranking: No. 1 BPO Company for the year 2005
NeoIT Global Survey: No. 1 'Best Performing' BPO Company / No. 1 in Human Capital

3. IBM Daksh

July 21, 2008

The five-year old IBM Daksh was created by four profesionals -- Sanjiv Agarwal, Pawan Vaish, MJ Aravind and Venkat Tedanki -- who saw a great opportunity in the business process outsourcing space. With no business model to follow, it was a big challenge to set up the company.

IBM Daksh is known for a good leadership, a focussed vision and an undying passion. In April 2004, IBM Corporation acquired Daksh e-Services to serve as a global hub to manage business processes for clients from across the world.

With 14 service delivery centres in India, IBM Daksh has more than 36 centers around the world. Today IBM Daksh employs more than 20,000 people. Pavan Vaish is the chief executive officer of IBM Daksh Business Process Services. A co-founder of Daksh eServices, he has been with the organisation since January 2000.

Accolades for IBM Daksh

Frost & Sullivan Contact Center Outsourcing Vendor of the Year 2007
Most Respected BPO Company in India(BusinessWorld)
IBM Daksh tops the 2007 Global Outsourcing 100